This not
related to medicine, physicians, or the finance of medicine. This is just a
story about a guy in business that teaches what really matters!
How would you react? Charles Schwab
CEO tells how he interviews job candidates over breakfast - and makes the
restaurant mess up their order to test their reaction
·
Walt Bettinger shows up early and
promises a good tip for the mistake
·
He said it's a way to see how
prospective employees deal with adversity
·
Bettinger wants to see what's in their
'heart' instead of their head
When a restaurant messes up your order, what do you do?
That answer could determine whether you get a job at Charles
Schwab, CEO Walt Bettinger has revealed.
Before taking job candidates on a breakfast interview,
Bettinger shows up early and asks the restaurant to purposely mess up the
order, with the promise of a good tip in exchange.
Bettinger says that he's most concerned about a prospective employee's character, and this is a test to see how they deal with adversity, he told the New York Times.
'Are they upset, are they frustrated, or are they
understanding? Life is like that, and business is like that,' he
explained.
'It's just another way to look inside their heart rather
than their head.'
And the heart is what Bettinger is trying to understand,
asking candidates about their greatest successes in life before he offers them
a job at the brokerage and banking company.
'What I'm looking for is whether their view of the world really revolves around others, or whether it revolves around them,' he said.
'And I'll ask then about their greatest failures in their
life and see whether they own them or whether they were somebody else's fault.'
Bettinger revealed in the same interview that it was one of
his last college exams, which ruined his perfect 4.0 average, that reminded him
how important it was to recognize the people 'who do the real work'.
After spending hours memorizing formulas for calculations, a young Bettinger showed up to find that the text was merely a blank sheet of paper.
'The professor said, "I've taught you everything I can
teach you about business in the last 10 weeks.'
'But the most important message, the most important
question, is this: What's the name of the lady who cleans this building?'
Bettinger didn't know. He failed and got a B in the class.
'That had a powerful impact,' he said. 'Her name was Dottie,
and I didn't know Dottie. I'd seen her, but I'd never taken the time to ask her
name.'
'I've tried to know every Dottie I've worked with ever
since. It was a great reminder of what really matters in life.'
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